Refunds and replacements

Can I cancel a purchase after buying it?

Designs and overlay links are digital content, delivered immediately and paid once. Under the rules for digital content, the 14-day right of withdrawal may not apply once you have started using the content with your express consent. Previewing costs nothing, so check the design with your own controller in the configurator before you buy.

When do I get a refund or a replacement?

Padcraft can remove a design from the catalog or disable an overlay link, even after it was paid for. When the reason is not attributable to you, you choose between a replacement of equivalent value and a refund of the amount paid for that design or link. This covers, for example:

• a credible claim that the design infringes someone else's rights;
• a serious security or technical problem;
• a storage or hosting constraint on Padcraft's side, including the loss of assets the design depends on;
• the retirement of a controller model or engine feature the design depends on;
• a binding legal or regulatory request;
• the retirement of duplicate links: when several links on your account point to the same or nearly the same design, Padcraft may keep the most recent one and informs you by email.

Padcraft gives notice by email before disabling a paid link whenever it is practical, except when the law or a rights holder requires an immediate takedown.

When is no refund due?

When the removal follows fraud, abuse or a breach of the Terms by the buyer. In practice, the purchase can be disabled without a refund after:

• fraud, or a payment chargeback, for example a payment disputed with your bank;
• use of a link beyond its 2-device limit, such as opening it on a third device;
• content or use that breaches the Terms or the shop rules.

What about a subscription bought before October 2026?

Padcraft stopped selling subscriptions on 19 October 2026, and designs and overlay links are now one-time purchases. A subscription started before that date keeps the terms it was sold under. You can cancel it at any time by contacting support: access continues until the end of the period already paid, and no further payment is taken. If Padcraft removes something you rely on for a reason that is not yours, the refund covers the unused part of the paid period.

How do I ask for a refund or a replacement?

Write to support from the support page or at support@padcraft.shop, and include:

• the email address of your account;
• the design or link concerned, and the date of purchase;
• what happened, and whether you prefer a replacement or a refund.

FAQ